Shipping policy

Shipping Policy – Greewoods

At Greewoods, we are committed to delivering your furniture safely and efficiently. As most of our products are handcrafted and made to order, please review the following shipping terms before placing your order.

1. Delivery Coverage

Greewoods delivers furniture across Pakistan through trusted logistics and transportation partners.

Delivery availability may vary depending on your location and accessibility.

2. Processing & Production Time

Most of our furniture is handcrafted and manufactured upon order confirmation.

  • Standard production time is approximately 2 to 3 working weeks.

  • Customized or large furniture items may require additional production time.

  • Production timelines are estimates and may vary depending on design complexity, material availability, and order volume.

3. Shipping Time

Once production is completed, shipping timelines may vary based on:

  • Delivery location

  • Product size and weight

  • Logistics partner schedules

  • Weather and road conditions

While we strive to meet estimated delivery dates, we cannot guarantee exact delivery times.

4. Shipping Charges

Shipping charges, if applicable, will be communicated at the time of order confirmation.

Any special delivery requirements, remote area deliveries, or additional handling services may incur extra charges.

5. Delivery Inspection

Customers are advised to inspect the external packaging upon delivery.

If there are signs of significant damage to the package, please document the condition and contact our customer support team immediately.

6. Mandatory Unboxing Video

To ensure smooth handling of any damage claims, customers must record a continuous and unedited video while unboxing the product.

The video should clearly show:

  • The sealed package before opening

  • The complete unboxing process

  • The condition of the product upon opening

Claims for damage or defects may be rejected if an unboxing video is not provided.

7. Delivery Delays

Although we make every effort to deliver orders on time, delays may occur due to:

  • High order volume

  • Material shortages

  • Weather conditions

  • Transportation disruptions

  • Public holidays or unforeseen circumstances

Delivery delays do not qualify for order cancellation, refunds, compensation, or claims for financial or emotional loss.

8. Failed Delivery Attempts

Customers must ensure that accurate delivery information is provided.

Additional delivery charges may apply if:

  • Incorrect addresses are provided

  • The customer is unavailable to receive the shipment

  • Multiple delivery attempts are required

9. Ownership & Risk

Ownership and responsibility for the product transfer to the customer once the product has been delivered and accepted at the delivery address.

Customers should ensure proper handling and placement of furniture after delivery.

10. Damaged Shipments

If you receive a product with major structural damage:

  • Report the issue within 24 hours of delivery

  • Provide clear photos and videos

  • Submit the complete unboxing video

After verification, Greewoods will review the claim in accordance with our Return & Refund Policy.

11. Contact Us

For shipping-related questions or delivery updates, please contact us:

Email: info@greewoods.com

Phone: +92 309 5833089

WhatsApp: +92 309 5833089

By placing an order with Greewoods, you agree to the terms outlined in this Shipping Policy.