At Greewoods , we are committed to delivering high-quality furniture that exceeds your expectations. We understand the importance of ensuring that your purchase arrives in perfect condition. In the rare event that you receive a damaged or defective product, we offer a hassle-free replacement policy to ensure your complete satisfaction.

Key Points of Our Policy:

1. Replacement for Damaged Products: 

   If you receive a damaged or defective product, we will replace it at no additional cost, provided that you notify us within 24 hours of delivery. Please provide clear photos or videos of the damage as proof, along with a detailed description of the issue.

2. Inspection at Delivery: 

   We strongly recommend that you inspect the product thoroughly at the time of delivery. If you notice any damage, please inform the delivery personnel immediately and contact us at info@greewoods.com or call our customer support at +92-309-58333089 to report the issue.

3. Non-Returnable Products: 

   Please note that our products are non-returnable unless they are damaged or defective. We do not accept returns for change of mind, wrong size, or color preferences. However, we are happy to assist you in selecting the right product before purchase.

4. Timely Reporting: 

   To ensure a smooth replacement process, it is crucial to report any damage within 24 hours of delivery. Failure to report within this timeframe may result in the inability to process a replacement.

5. Customer Satisfaction: 

   Your satisfaction is our top priority. Our team is dedicated to resolving any issues promptly and efficiently. If you have any concerns or questions, please do not hesitate to reach out to us.

How to Report a Damaged Product:

• Email: Send an email to info@greewoods.com with the subject line “Damaged Product – [Your Order Number].” Attach clear photos or videos of the damage and include your contact details.
• Phone: Call our customer support team at +92-309-5833089 to report the issue.
• WhatsApp: Send a message to our WhatsApp support line at +92-309-5833089 with the required details.

Important Notes:

• Replacement requests will be processed only after verification of the damage by our team.
• The replacement product will be delivered within 7-10 working days after approval, depending on your location in Pakistan.
• This policy applies only to products purchased directly from Greewoods . For products purchased through third-party sellers, please contact the seller directly.

At Greewoods , we value your trust and strive to provide you with the best shopping experience. Thank you for choosing us for your furniture needs!

Greewoods Pakistan Team

Quality Furniture for Every Home